Sales Policy for ZoneTopic Jewelry

Effective Date: December 9, 2024

At ZoneTopic Jewelry, we are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions governing your purchase from our online store (zonetopic.click). By placing an order, you agree to the following terms. Please read this policy carefully before completing your purchase.

1. Product Availability and Pricing

Product Availability

We strive to maintain accurate stock levels and product listings on our website. However, we cannot guarantee that all products will be available at the time of purchase. If an item is out of stock or unavailable after an order is placed, we will notify you immediately and offer alternatives or a full refund.

Pricing

The prices listed on our website are in USD and include applicable sales taxes unless stated otherwise. Prices are subject to change without notice, but the price at the time of your order will be the price charged. We also reserve the right to correct any pricing errors on our website.

Promotions and Discounts

From time to time, we may offer promotions, sales, or discounts. These promotions may have specific terms and conditions, such as expiration dates or exclusions. All discounts are applied at checkout and cannot be combined with other offers unless explicitly stated.

2. Ordering Process

Placing an Order

To place an order, browse our online store and add items to your shopping cart. When you’re ready to complete your purchase, proceed to checkout. You will be required to provide your shipping and billing details. Review your order carefully before confirming and submitting the order.

Order Confirmation

Once your order is submitted, you will receive an order confirmation email with a summary of your purchase. It is important to review this confirmation to ensure all details are correct. If you notice any errors, please contact us immediately to make adjustments before your order is processed.

Order Processing

Orders are typically processed within 1-2 business days. Once processed, your order will be prepared for shipment. If there is a delay in processing or fulfillment, we will notify you via email and provide an updated delivery estimate.

3. Payment Methods

We accept a variety of payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Methods: We may offer additional payment options at checkout.

Please ensure that your payment details are correct. If we are unable to process your payment, we will notify you and may cancel the order.

4. Shipping and Delivery

Shipping Methods

We offer several shipping options, including standard and expedited shipping, depending on your location. Shipping fees are calculated at checkout based on your chosen shipping method and the total weight of your order.

Shipping Times

Shipping times vary depending on your location and the shipping method selected. Delivery estimates will be provided during checkout, but please note that they are only estimates and may be affected by factors such as weather, carrier delays, or public holidays.

International Shipping

We offer international shipping to selected countries. International customers are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost and will be collected by the shipping carrier at the time of delivery.

5. Cancellations and Modifications

Order Cancellations

You may cancel your order before it has been processed and shipped. Please contact our customer service team immediately to request a cancellation. Once your order has been shipped, it cannot be canceled, but you can initiate a return according to our Refund and Returns Policy.

Order Modifications

If you need to make changes to your order, such as modifying the shipping address or adding an item, please contact us as soon as possible. We will do our best to accommodate the change, but modifications cannot be made after the order has been processed or shipped.

6. Returns and Refunds

Return Eligibility

We accept returns for most products within 30 days of delivery. To be eligible for a return, items must be unworn, undamaged, and in their original packaging. Personalized or custom items are generally not eligible for return unless they are defective or damaged.

Please refer to our Refund and Returns Policy for further details on the return process.

Refunds

Refunds will be issued to the original payment method used at the time of purchase. Once we receive and inspect the returned item(s), refunds will be processed within 5-7 business days. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

7. Customer Responsibility

Accuracy of Information

You are responsible for providing accurate information when placing an order. This includes your shipping address, contact details, and payment information. If your order is delayed or undelivered due to incorrect information, we are not responsible for the additional costs or inconvenience caused.

Product Care

You are responsible for properly caring for the jewelry you purchase. ZoneTopic Jewelry is not liable for damage caused by improper use, cleaning, or storage of the products. We recommend following the care instructions included with your jewelry to ensure its longevity.

8. Limitation of Liability

ZoneTopic Jewelry is not liable for any damages, losses, or expenses arising from the use or inability to use our website or products, except for the value of the products purchased. We are not responsible for any indirect, incidental, or consequential damages that may result from your use of our products.

9. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, with an updated effective date. We encourage you to review this policy periodically to stay informed about any updates.

10. Contact Us

If you have any questions about this Sales Policy or need assistance with your order, please contact us: